Solution 08 · Fulfillment & Logistics Coordination
From Market Launch to Daily Operations.
Once your product is in the market, someone has to receive the stock, store it, pick and pack each order, ship it, answer the customer and tell you what happened. BorderNex coordinates that daily operation through qualified fulfilment and logistics partners in Thailand and Vietnam, so you have one point of contact and one report.
The operating model
Who does what, in plain terms.
Fulfilment works when roles are unambiguous. Ownership stays with you, physical handling sits with specialist partners, and BorderNex holds the coordination and the reporting between the two.
Owns and decides
Owns the inventory, sets prices, promotions and service policy, signs the partner contracts and receives the revenue.
Store, move and deliver
Licensed 3PL warehouses, couriers, retail delivery fleets, forwarders and customs brokers who physically handle your goods.
Coordinates and reports
Selects and briefs partners, manages the daily order flow, chases exceptions, consolidates the data and reports to you on a fee basis.
Why coordination, not ownership
Independence is what makes the reporting honest.
BorderNex is not a freight forwarder, importer or warehouse operator, and that is deliberate. Because we do not sell storage or transport, we can choose the partner that fits your volume and category, change it when service slips, and report on its performance without a conflict of interest.
Your inventory stays in your name or your importer's, under contracts you sign and can take with you. What we add is the daily attention that a brand managing a market from another country cannot provide itself: someone who notices the stock-out, the late pickup or the returns spike on the day it happens, and acts on it.
What this solution covers
Nine operating tasks, coordinated as one.
Take the full set for a hands-off market operation, or only the parts your team does not cover. Scope and service levels are written into the agreement and reviewed monthly.
Third-party fulfilment coordination
Partner selection, onboarding, service-level agreements and the daily working relationship with the 3PL that stores and ships your products.
Warehousing partner coordination
Space, receiving, storage conditions and stock counts agreed with warehouse partners; inbound shipments announced, checked and reconciled.
Order management
Orders from marketplaces, your web store, distributors and retailers consolidated into one flow, with cut-off times and priorities agreed.
Dispatch coordination
Courier selection by lane and service level, pickup scheduling, tracking and proof of delivery across domestic networks.
E-commerce operational support
Stock levels on listings, promotion peaks, bundles and gifts-with-purchase, and platform fulfilment requirements kept in step with the warehouse.
Customer-service coordination
Partner or in-house customer-service teams briefed on your products, policies and tone; enquiries, exchanges and returns tracked to closure.
Inventory visibility & reporting
Stock on hand, ageing, reorder points and shrinkage consolidated from partner systems into a single report you can act on.
Retail delivery coordination
Replenishment to distributors and stores: delivery windows, documentation, proof of receipt and claims follow-up with retailer logistics teams.
Operational performance monitoring
Fill rate, dispatch time, delivery success, returns and cost per order tracked monthly against the agreed service levels.
How an order flows
From checkout to confirmed delivery, with someone watching.
The same four steps apply whether the order comes from a marketplace, your own store or a retailer's replenishment system. BorderNex owns the exceptions at every step.
Order received
Orders from every channel land in one queue with the agreed priority and cut-off time.
Output: consolidated order file, exceptions flaggedPicked & packed
The fulfilment partner picks, packs and labels to your standard; BorderNex checks stock-outs and exceptions.
Output: dispatch-ready orders, stock updateDispatched & delivered
Couriers or retail delivery partners collect; tracking and proof of delivery are followed to closure.
Output: tracking, proof of delivery, issues loggedReported & reviewed
Daily status, a weekly operations note and a monthly performance review against service levels.
Output: weekly ops report, monthly KPI review
Connected operations
Operations connect to everything else we do.
Fulfilment is rarely bought on its own. It usually follows an e-commerce launch, a retail listing or a market entry, and Thailand's role as a regional logistics hub makes it the natural place to start.
What you see
Reporting you can read in one sitting.
Partner systems rarely talk to each other. We consolidate them so your team gets one view of stock, orders, deliveries and cost, in the same format every week.
- Daily order and dispatch status with open exceptions
- Weekly operations note: what happened, what we did, what needs your decision
- Monthly KPI review: fill rate, dispatch time, delivery success, returns, cost per order
- Stock on hand and ageing by location and channel
- Partner invoices checked against the agreed rate card before you pay them
- Quarterly partner review with a change recommendation when service levels are missed
Good to know
Questions brands ask before handing over operations
Does BorderNex own warehouses or hold our inventory?
No. Storage and handling are carried out by fulfilment partners under contracts in your name or your importer's. BorderNex coordinates, monitors and reports; we never take title to your goods or hold them on our own account.
Are you a freight forwarder or customs broker?
No. International freight and customs clearance are handled by licensed forwarders and brokers, either yours or ones we help you shortlist. We coordinate timing, documents and hand-offs between them and the warehouse.
Can we keep our existing 3PL or courier?
Yes. If your current partner performs, we work with them and simply add the coordination and reporting layer. If they do not, we tell you why and propose alternatives with comparable quotes for you to decide on.
Which markets do you coordinate operations in?
Thailand, our primary market and operating hub, and Vietnam directly. In the Philippines and the UAE, fulfilment is coordinated through local partners whom we brief, supervise and report on.
Related
Usually combined with
Running orders in a new market should not require your own warehouse.
Tell us your channels, your monthly order volumes and where the stock sits today. We come back with a partner set-up, a coordination scope and a monthly fee.